Smart Buddy Premium: Everything You Need to Know

Smart Buddy offers two subscription tiers designed to meet different needs: Free and Premium. This guide explains everything about our subscription plans, billing, and how to manage your account.

Subscription Tiers

Free Tier

**Price**: $0/month

**What's Included**:

  • 10 messages per day
  • Access to Smart Buddy's AI capabilities
  • Chat history saved to your account
  • Offline Mode access
  • Basic personalization features

    • **Limitations**:

  • Daily message limit resets every 24 hours
  • Ads may be shown (coming soon)

    • The Free tier is perfect for casual users who want to try Smart Buddy or have occasional questions.

    Premium Tier

    **Price**: $9.99/month

    **What's Included**:

  • Unlimited messages
  • No ads—ever
  • Priority response speed
  • All personalization features
  • Chat history and management
  • Early access to new features
  • Priority customer support

    • Premium is ideal for students, professionals, and anyone who wants to use Smart Buddy without limitations.

    How to Subscribe to Premium

    From the Website

    1. Log into your Smart Buddy account

    2. Go to Account Settings

    3. Click "Upgrade to Premium" or "Manage Subscription"

    4. Enter your payment information

    5. Complete the subscription

    From the Android App

    1. Open the Smart Buddy app

    2. Go to Settings or Account

    3. Select "Upgrade to Premium"

    4. Complete payment through Google Play

    Payment Methods

    Web Subscriptions

    We accept major credit and debit cards through Stripe, our secure payment processor:

  • Visa
  • Mastercard
  • American Express
  • Discover

    • Your payment information is handled securely by Stripe and never stored on our servers.

    Android App Subscriptions

    In-app purchases are processed through Google Play Billing. You can use:

  • Credit/debit cards linked to Google Pay
  • Google Play gift cards
  • Carrier billing (where available)

    • Billing Information

    When Are You Charged?

  • **Initial charge**: When you start your Premium subscription
  • **Recurring charges**: Monthly, on the same day you subscribed

    • For example, if you subscribe on March 15, you'll be charged on the 15th of each month.

    How to View Your Billing History

    1. Log into your Smart Buddy account

    2. Go to Account Settings

    3. Look for "Billing" or "Subscription" section

    4. View your payment history

    For Android subscriptions, check your billing history in the Google Play Store app.

    Invoices and Receipts

    You'll receive email receipts for each payment. If you need additional documentation for expense purposes, contact us through the Contact page.

    Managing Your Subscription

    How to Upgrade

    If you're on the Free tier:

    1. Go to Account Settings

    2. Click "Upgrade to Premium"

    3. Enter payment information

    4. Start enjoying Premium immediately!

    How to Cancel

    You can cancel your Premium subscription at any time:

    **Web Subscriptions**:

    1. Go to Account Settings

    2. Find "Subscription" or "Manage Subscription"

    3. Click "Cancel Subscription"

    4. Confirm cancellation

    **Android Subscriptions**:

    1. Open Google Play Store

    2. Tap your profile icon

    3. Go to Payments & subscriptions → Subscriptions

    4. Find Smart Buddy and tap "Cancel"

    What Happens When You Cancel

  • You keep Premium access until the end of your current billing period
  • After that, you'll move to the Free tier
  • Your account and chat history remain intact
  • You can re-subscribe anytime

    • How to Restart a Cancelled Subscription

    Simply go to Account Settings and subscribe again. Your account will be upgraded immediately.

    Free Trials

    Do We Offer Free Trials?

    Check the current offers on our website. Promotional trial periods may be available at certain times.

    What Happens After a Trial Ends?

    If a trial is available and you don't cancel before it ends:

  • You'll be automatically charged the regular subscription price
  • You can cancel before the trial ends to avoid charges

    • Common Billing Questions

    "I was charged but don't have Premium access"

    1. Try logging out and back in

    2. Check that you're using the same account you subscribed with

    3. Refresh the page

    4. If the problem persists, contact us with your payment receipt

    "My card was declined"

  • Verify your card information is correct
  • Check that your card isn't expired
  • Ensure you have sufficient funds
  • Try a different payment method
  • Contact your bank if the issue continues

    • "I have a subscription but see a message limit"

  • Make sure you're logged into the correct account
  • Try logging out and back in
  • Check Account Settings to verify your subscription status
  • Contact us if the issue persists

    • "I want a refund"

    We handle refund requests on a case-by-case basis. Please contact us through the Contact page with:

  • Your account email
  • The reason for your refund request
  • Your payment date

    • For Android app purchases, refunds are handled through Google Play.

    "I'm being charged but thought I cancelled"

    1. Check your Account Settings for subscription status

    2. For Android, check Google Play subscriptions

    3. If there's an active subscription you don't want, cancel it

    4. Contact us if you see charges after cancellation

    Pricing Changes

    Will Prices Increase?

    We strive to keep our pricing stable. If prices ever change:

  • Existing subscribers will be notified in advance
  • Current subscribers typically maintain their original price for a period
  • We'll always communicate changes clearly

    • Security and Privacy

    Is My Payment Information Safe?

    Absolutely. We use Stripe, a leading payment processor that:

  • Is PCI-DSS compliant (the highest security standard)
  • Never shares your payment details with us
  • Uses encryption to protect all transactions

    • Who Can See My Subscription Status?

    Only you can see your subscription status in your Account Settings. We don't share your billing information with anyone.

    Contact Us About Billing

    If you have questions about billing or subscriptions that aren't covered here:

    1. Visit smartbuddy.live/contact

    2. Include your account email

    3. Describe your billing question or issue

    4. Include any relevant payment details (last 4 digits of card, dates, amounts)

    We aim to respond to billing inquiries within 24-48 hours.

    Summary

  • **Free**: 10 messages/day, basic features, $0/month
  • **Premium**: Unlimited messages, no ads, priority features, $9.99/month
  • **Cancel anytime**: Keep access until end of billing period
  • **Secure payments**: Powered by Stripe
  • **Need help?**: Contact us through the Contact page

    • We want your Smart Buddy experience to be smooth and valuable. If you have any questions about subscriptions or billing, don't hesitate to reach out!